JND Appliance in Loveland, CO Closed now

Reviews about JND Appliance

• ★ ☆ ☆ ☆ ☆

  July 12, 2020, by CaLex Beads
  I wish I could give them negative stars. One of the worst appliance repair experiences of my life! First, the repair man that showed up smelled like he was in a sealed closet smoking for 3 days, but I can get past that. What I can't get past is incompetence. He diagnosed our dryer as needing a control panel then said he would go and order the part. It was going to cost us $60 just for him to come out here so we went ahead and scheduled them to do the work. Set up an appointment for 1 week, the following Fri. He shows up Friday only to inform my assistant that he ordered the wrong part, but assured her that he would expedite the part for us. Monday the parts dept. calls me to tell me the part is out of stock & that they would call me back. Weds. still no word from them so I called them, again being assured that they would call me back once they found out the status of the part. By Fri. I still hadn't heard from them and was no longer doing the 'oh that's ok' song. At this point the parts dept. girl flat out lied to me and told me that they had called & left a message. I told her that was a bold faced lie since when you call the number she did she would've gotten our fax machine, so there was no possible way she could have left a message. This would be lie #1 Next I tell her that she needs to call Whirlpool and have them expedite the part, I don't even care if we have to pay for the extra freight, (which we shouldn't since A. Larry the repair man said he would have it expedited and B. It's not our fault he ordered the wrong part). She then tells me that Whirlpool will not talk to her, this would be lie #2. After that she tells me that Whirlpool will NOT expedite parts, lie #3. After that she gives me the part number and phone number to Whirlpool to tell me that I can call them to get the part expedited, at which point I just has to ask her, "So you want me to do your job for you?". None the less, I call Whirlpool and after a very brief time on hold I have the part ordered & for just a couple of dollars more I even have it expedited with an email stating the tracking # & estimated arrival date.. (Imagine that???). Another week goes by, I am now 3 weeks out without a dryer and twin 4 year olds, so you can imagine how unhappy I am that this has taken so long. On Monday I receive word via email from Whirlpool that my part will arrive Thurs. On Tues. the parts girl and J&D calls me to tell me that my part from them is expected on Fri. or Sat. I just had to ask why, when they are an appliance repair business and supposedly ordered this part 2 weeks ago, the part they ordered would be in 2 days AFTER I, a nobody with no business relationship with Whirlpool am able to get it 2 days sooner than them???? And at this point the parts girl hung up on me. The bottom line is that somebody or somebodies dropped the ball on this and not one person would fess up to it. I would have had so much more respect if she would have just said, I'm so sorry, we messed up. And to top it off, the part number that she gave me, (which I repeated back to her twice), was the wrong part again. So even if we had gone with them, they would've tried to put in a control panel for a gas dryer on our electric dryer. I would only use this company if you don't need your appliance for several months.... and even then I'd rather stab myself in the eye with a dull spoon repeatedly than ever have to deal with their parts department again.