Zales in Loveland, CO

Reviews about Zales

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  November 05, 2019, by Dylan Hunt
  I ordered a loose stone through the manager at this store two months ago. When I first order the stone he told me two weeks was the expected delivery date. So a little over two weeks goes by and I did not receive a phone call. I then called the store and talked to the manager and he said, "it should be in by the end of the week". That week goes by and then I called in again, I could not reach the store manager this time but I spoke to a representative. The representative told me that she had no record of my order and that she would have the manager get back to me. Another week goes by and I call in again and talk the store manager about my order. He tells me, "I don't understand why it's taking so long and I will call you when it's in". He said nothing about the other representative saying they had no record of my order in the system. At this point, this is all getting very concerning because I was only a couple of weeks away from making my second payment on a diamond I have not even seen yet! So I make my second payment for this never seen diamond, I then decide to try Zales Customer service via telephone. Frist talked concluded with apology assurance that a district manager would be in touch in 48 hrs. I waited five business days before I called back. Second talked concluded with she had no record of my order, even though I have my two payments for it on my Zales card. Also that the district manager's computer had been broken causing a delay and that the district manager would be in touch by the end of the day. I will update when I know more.